Ride-hailing platform Indrive is popular in Nepal. It allows both drivers and passengers to negotiate fares.
Operating in 46 countries worldwide, Indrive has been paying special attention to the Nepali market. Recently, Mark Tully, the Head of the Asia-Pacific region for Indrive, visited Nepal. In this context, ICT News spoke with Tully regarding Indrive’s work in Nepal, challenges, and future plans. Below is an edited excerpt of the conversation:
Recently, an incident surfaced where an Indrive rider misbehaved with a female passenger. What is Indrive’s stance on this?
Indrive has upheld a zero-tolerance policy from the beginning. We strongly condemn any inappropriate, illegal, or abusive actions towards passengers. In particular, Indrive prioritizes the safety of women.
We continuously strive to enhance travel experiences. We sincerely apologize for the incident involving a female passenger a few days ago. Indrive is a responsible company, and we have fully cooperated with the relevant authorities for a fair investigation of this incident.
We are committed to continuously improving our services, which is one of our core values. We will take measures to prevent such incidents from recurring in the future. Ensuring safe rides is our top priority.
Indrive also has several safety features in place. Our app includes a safety button, allowing users to contact our support team, the police, or an ambulance if needed.
Additionally, users can reach out to a trusted contact in case of an emergency. The app allows up to five emergency contacts to be saved.
Moreover, with the Share Your Ride feature, both passengers and riders can share their live location with family and friends. We also have a rating system for passengers and drivers, helping users make informed choices about their rides based on ratings.
